FAQs

Frequently Asked Questions

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lebara Mobile. Please call our customer services team on 5588 from your Lebara Mobile and on +49(0)180 501 4391 (0 ct/min for first 15 min from Lebara Mobile network, thereafter 15 ct/min; 14 ct/min from a German landline; a connection fee of 15 ct applies; Calls from other German mobile networks maximum of 42 ct/min.) from any other phone if you are unsure about your handset.

Contact us

From your Lebara Mobile
dial 5588
(0 ct/min for first 15 min from Lebara Mobile network, thereafter 15 ct/min; a connection fee of 15 ct applies;)

From overseas dial
0180 501 4391 (0 ct/min for first 15 min from Lebara Mobile network, thereafter 15 ct/min; 14 ct/min from a German landline; a connection fee of 15 ct applies; Calls from other German mobile networks maximum of 42 ct/min.)

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